<\/p>\n
\u062f\u0627\u0646\u0644\u0648\u062f \u0641\u0627\u06cc\u0644 \u0635\u0648\u062a\u06cc \u0622\u0645\u0648\u0632\u0634 \u0632\u0628\u0627\u0646 — \u0622\u062f\u0627\u0628 \u0627\u06cc\u0645\u06cc\u0644 — <\/a>\n\n<\/audio><\/p>\nAA: I’m Avi Arditti with Rosanne Skirble, and this week on WORDMASTER: e-mail etiquette.<\/p>\nRS: Wendi Eldh [pron. ell’d] conducts business training programs. One of them focuses on helping clients communicate by e-mail, which is harder than you might think.<\/p>\nWENDI ELDH: “We know that e-mail tends to be misread about fifty percent of the time, the tone of the e-mail.”<\/p>\nRS: “How do you know that tone?”<\/p>\nWENDI ELDH: “Have you ever received an e-mail that said something like ‘Send me this tomorrow.’ And the person sending it was in a good mood, maybe a little busy, and just thought ‘You know, she’ll get it.’ And you receive it and think ‘Wait a minute, we are peers, why are you commanding me to do this?'”<\/p>\nAA: “If that sentence had started with ‘Please send me,’ would that have — ”<\/p>\nWENDI ELDH: “Absolutely.”<\/p>\nAA: ” — solved the problem?”<\/p>\nWENDI ELDH: “There are such minor, little things that one or two more taps on the keyboard soften the tone.”<\/p>\nRS: “So what do you think are the major problems?”<\/p>\nWENDI ELDH: ” People don’t use complete sentences. They don’t lead with their main idea. And the other thing that will happen is people will write narrative formats, they’ll write paragraphs in an e-mail, when in fact something like three bullet points or three numbers — one, two, three — would be a more effective way of conveying that I need three things from you or that I’m sharing three things with you.<\/p>\n“And I would say the last thing besides the tonal issues — not being polite, not using please — I think people misuse e-mail because they try to have long conversations over complex things in a written format. Why not pick up the phone, have a half an hour conversation and then recap it in a concise way that we both can agree to?”<\/p>\nRS: “It’s not only that. It’s pushing ‘send’ before you should.”<\/p>\nWENDI ELDH: “I would agree with that. So one of my biggest tips that I tell people: Don’t put the person that you’re sending the e-mail’s name, don’t put it in the ‘to’ line until you’ve read it, it looks good, it’s clear, there’s a point, you put on the attachment, it’s a nice solid piece of business writing. Then you put in the person’s name and then you send it.”<\/p>\nAA: “That’s a good way to avoid, yeah, sending a note to the wrong person or sending it before it’s completed. I know you say some other considerations are context and, well, brevity. We’ve talked a little bit about getting to the point, starting off with the most important elements. What about context, how does that play a role in an e-mail?”<\/p>\nWENDI ELDH: “Well, you know, when we send e-mails, one of the things that you can do is you can respond with the person’s original e-mail or not. And you should almost always respond with the original person’s message. The reason for that is, if I don’t do that and you say something like ‘Wendi, should we go here or should we go there? I say we go here’ and I write back and say ‘Yes, I agree,’ that is a message that has zero context.”<\/p>\nRS: “When you talk about etiquette and tone, one of the things that jumps to my mind is when I get an e-mail in all-caps. I feel as if someone’s yelling at me.”<\/p>\nAA: “Do people still do that?”<\/p>\nWENDI ELDH: “People still do it. It’s crazy. I actually received an e-mail recently from a lawyer’s office, from a real estate attorney’s office, and it was pink and in cursive script. Now nothing shouts ‘I’m not a very good attorney’ as pink cursive script in an e-mail.”<\/p>\nRS: “Our audience is speakers of English as a foreign language. Any tips for them, as they either write to us or write to people in English?”<\/p>\nWENDI ELDH: “I would say that no one is ever going to say to you ‘That e-mail was too friendly and too polite.’ But people will say the opposite. So what I would say is, if you’re going to err on one side, err on the side of being formal and polite.”<\/p>\nAA: “And what’s your preference on using ‘dear’ — the salutations and the openings and the closings, ‘dear’ and ‘sincerely,’ just as you would in a printed business letter, or not?”<\/p>\nWENDI ELDH: “I think as in anything else in life, when we tailor our communication to our intended audience, we’re going to be much more successful with that communication. So, for example, if I write to a person and I say ‘Dear Mr. Whomever’ or ‘Dear Dr. Whomever,’ and he writes back to me, or she writes back to me, in a very formal sort of way, that person has sent me a signal. If they write back and say ‘Hey, Wendi, thanks so much for the information,’ they’ve now sent me a signal. They want me to lower down the formality of my e-mail a little bit.”<\/p>\n","protected":false},"excerpt":{"rendered":"\u0622\u0645\u0648\u0632\u0634 \u0634\u0646\u06cc\u062f\u0627\u0631\u06cc \u0632\u0628\u0627\u0646 \u0627\u0646\u06af\u0644\u06cc\u0633\u06cc – \u0644\u06cc\u0633\u0646\u06cc\u0646\u06af \u062f\u0627\u0646\u0644\u0648\u062f \u0641\u0627\u06cc\u0644 \u0635\u0648\u062a\u06cc \u0647\u0645\u0631\u0627\u0647 \u0628\u0627 \u0645\u062a\u0646 \u062a\u0648\u0627\u0646\u0627\u06cc\u06cc \u0634\u0646\u06cc\u062f\u0646 \u0627\u0646\u06af\u0644\u06cc\u0633\u06cc \u062e\u0648\u062f \u0631\u0627 \u062a\u0642\u0648\u06cc\u062a \u06a9\u0646\u06cc\u062f \u0631\u0641\u0639 \u0627\u0634\u06a9\u0627\u0644\u0627\u062a \u0634\u0646\u06cc\u062f\u0627\u0631\u06cc<\/p>\n","protected":false},"author":1,"featured_media":4277,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_aioseo_title":"","_aioseo_description":"\u0622\u0645\u0648\u0632\u0634 \u0634\u0646\u06cc\u062f\u0627\u0631\u06cc \u0632\u0628\u0627\u0646 \u0627\u0646\u06af\u0644\u06cc\u0633\u06cc - \u0644\u06cc\u0633\u0646\u06cc\u0646\u06af \u062f\u0627\u0646\u0644\u0648\u062f \u0641\u0627\u06cc\u0644 \u0635\u0648\u062a\u06cc \u0647\u0645\u0631\u0627\u0647 \u0628\u0627 \u0645\u062a\u0646 \u062a\u0648\u0627\u0646\u0627\u06cc\u06cc \u0634\u0646\u06cc\u062f\u0646 \u0627\u0646\u06af\u0644\u06cc\u0633\u06cc \u062e\u0648\u062f \u0631\u0627 \u062a\u0642\u0648\u06cc\u062a \u06a9\u0646\u06cc\u062f \u0631\u0641\u0639 \u0627\u0634\u06a9\u0627\u0644\u0627\u062a \u0634\u0646\u06cc\u062f\u0627\u0631\u06cc","footnotes":""},"categories":[1375],"tags":[1447],"class_list":["post-9519","post","type-post","status-publish","format-standard","has-post-thumbnail","category-1375","tag-1447"],"_links":{"self":[{"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=\/wp\/v2\/posts\/9519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9519"}],"version-history":[{"count":0,"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=\/wp\/v2\/posts\/9519\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=\/wp\/v2\/media\/4277"}],"wp:attachment":[{"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9519"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9519"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
AA: I’m Avi Arditti with Rosanne Skirble, and this week on WORDMASTER: e-mail etiquette.<\/p>\n
RS: Wendi Eldh [pron. ell’d] conducts business training programs. One of them focuses on helping clients communicate by e-mail, which is harder than you might think.<\/p>\n
WENDI ELDH: “We know that e-mail tends to be misread about fifty percent of the time, the tone of the e-mail.”<\/p>\n
RS: “How do you know that tone?”<\/p>\n
WENDI ELDH: “Have you ever received an e-mail that said something like ‘Send me this tomorrow.’ And the person sending it was in a good mood, maybe a little busy, and just thought ‘You know, she’ll get it.’ And you receive it and think ‘Wait a minute, we are peers, why are you commanding me to do this?'”<\/p>\n
AA: “If that sentence had started with ‘Please send me,’ would that have — ”<\/p>\n
WENDI ELDH: “Absolutely.”<\/p>\n
AA: ” — solved the problem?”<\/p>\n
WENDI ELDH: “There are such minor, little things that one or two more taps on the keyboard soften the tone.”<\/p>\n
RS: “So what do you think are the major problems?”<\/p>\n
WENDI ELDH: ” People don’t use complete sentences. They don’t lead with their main idea. And the other thing that will happen is people will write narrative formats, they’ll write paragraphs in an e-mail, when in fact something like three bullet points or three numbers — one, two, three — would be a more effective way of conveying that I need three things from you or that I’m sharing three things with you.<\/p>\n
“And I would say the last thing besides the tonal issues — not being polite, not using please — I think people misuse e-mail because they try to have long conversations over complex things in a written format. Why not pick up the phone, have a half an hour conversation and then recap it in a concise way that we both can agree to?”<\/p>\n
RS: “It’s not only that. It’s pushing ‘send’ before you should.”<\/p>\n
WENDI ELDH: “I would agree with that. So one of my biggest tips that I tell people: Don’t put the person that you’re sending the e-mail’s name, don’t put it in the ‘to’ line until you’ve read it, it looks good, it’s clear, there’s a point, you put on the attachment, it’s a nice solid piece of business writing. Then you put in the person’s name and then you send it.”<\/p>\n
AA: “That’s a good way to avoid, yeah, sending a note to the wrong person or sending it before it’s completed. I know you say some other considerations are context and, well, brevity. We’ve talked a little bit about getting to the point, starting off with the most important elements. What about context, how does that play a role in an e-mail?”<\/p>\n
WENDI ELDH: “Well, you know, when we send e-mails, one of the things that you can do is you can respond with the person’s original e-mail or not. And you should almost always respond with the original person’s message. The reason for that is, if I don’t do that and you say something like ‘Wendi, should we go here or should we go there? I say we go here’ and I write back and say ‘Yes, I agree,’ that is a message that has zero context.”<\/p>\n
RS: “When you talk about etiquette and tone, one of the things that jumps to my mind is when I get an e-mail in all-caps. I feel as if someone’s yelling at me.”<\/p>\n
AA: “Do people still do that?”<\/p>\n
WENDI ELDH: “People still do it. It’s crazy. I actually received an e-mail recently from a lawyer’s office, from a real estate attorney’s office, and it was pink and in cursive script. Now nothing shouts ‘I’m not a very good attorney’ as pink cursive script in an e-mail.”<\/p>\n
RS: “Our audience is speakers of English as a foreign language. Any tips for them, as they either write to us or write to people in English?”<\/p>\n
WENDI ELDH: “I would say that no one is ever going to say to you ‘That e-mail was too friendly and too polite.’ But people will say the opposite. So what I would say is, if you’re going to err on one side, err on the side of being formal and polite.”<\/p>\n
AA: “And what’s your preference on using ‘dear’ — the salutations and the openings and the closings, ‘dear’ and ‘sincerely,’ just as you would in a printed business letter, or not?”<\/p>\n
WENDI ELDH: “I think as in anything else in life, when we tailor our communication to our intended audience, we’re going to be much more successful with that communication. So, for example, if I write to a person and I say ‘Dear Mr. Whomever’ or ‘Dear Dr. Whomever,’ and he writes back to me, or she writes back to me, in a very formal sort of way, that person has sent me a signal. If they write back and say ‘Hey, Wendi, thanks so much for the information,’ they’ve now sent me a signal. They want me to lower down the formality of my e-mail a little bit.”<\/p>\n","protected":false},"excerpt":{"rendered":"
\u0622\u0645\u0648\u0632\u0634 \u0634\u0646\u06cc\u062f\u0627\u0631\u06cc \u0632\u0628\u0627\u0646 \u0627\u0646\u06af\u0644\u06cc\u0633\u06cc – \u0644\u06cc\u0633\u0646\u06cc\u0646\u06af \u062f\u0627\u0646\u0644\u0648\u062f \u0641\u0627\u06cc\u0644 \u0635\u0648\u062a\u06cc \u0647\u0645\u0631\u0627\u0647 \u0628\u0627 \u0645\u062a\u0646 \u062a\u0648\u0627\u0646\u0627\u06cc\u06cc \u0634\u0646\u06cc\u062f\u0646 \u0627\u0646\u06af\u0644\u06cc\u0633\u06cc \u062e\u0648\u062f \u0631\u0627 \u062a\u0642\u0648\u06cc\u062a \u06a9\u0646\u06cc\u062f \u0631\u0641\u0639 \u0627\u0634\u06a9\u0627\u0644\u0627\u062a \u0634\u0646\u06cc\u062f\u0627\u0631\u06cc<\/p>\n","protected":false},"author":1,"featured_media":4277,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_aioseo_title":"","_aioseo_description":"\u0622\u0645\u0648\u0632\u0634 \u0634\u0646\u06cc\u062f\u0627\u0631\u06cc \u0632\u0628\u0627\u0646 \u0627\u0646\u06af\u0644\u06cc\u0633\u06cc - \u0644\u06cc\u0633\u0646\u06cc\u0646\u06af \u062f\u0627\u0646\u0644\u0648\u062f \u0641\u0627\u06cc\u0644 \u0635\u0648\u062a\u06cc \u0647\u0645\u0631\u0627\u0647 \u0628\u0627 \u0645\u062a\u0646 \u062a\u0648\u0627\u0646\u0627\u06cc\u06cc \u0634\u0646\u06cc\u062f\u0646 \u0627\u0646\u06af\u0644\u06cc\u0633\u06cc \u062e\u0648\u062f \u0631\u0627 \u062a\u0642\u0648\u06cc\u062a \u06a9\u0646\u06cc\u062f \u0631\u0641\u0639 \u0627\u0634\u06a9\u0627\u0644\u0627\u062a \u0634\u0646\u06cc\u062f\u0627\u0631\u06cc","footnotes":""},"categories":[1375],"tags":[1447],"class_list":["post-9519","post","type-post","status-publish","format-standard","has-post-thumbnail","category-1375","tag-1447"],"_links":{"self":[{"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=\/wp\/v2\/posts\/9519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9519"}],"version-history":[{"count":0,"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=\/wp\/v2\/posts\/9519\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=\/wp\/v2\/media\/4277"}],"wp:attachment":[{"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9519"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=9519"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yadbegir.com\/new\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=9519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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